Our ordering process - How we work

STS Panels® & STS Panels® are premium versions of the snap-together standing seam panel and traditonal standing seam panel systems — featuring hidden fixings, high-quality metals, and strong warranty options. Widely chosen for both appearance and technical performance.

We can assist during early-stage enquiries by offering provisional pricing based on defined components. However, accurate quotations always depend on receiving a clear, confirmed list of required items, lengths, quantities, and any relevant production drawings.

While basic drawings may help with initial estimates, all details must be checked and confirmed by the customer before an order is placed. It is the customer’s responsibility to understand what they need to order.

Our pricing reflects both the size of the order and the amount of preparatory work required. The more complete and accurate your information, the faster we can quote — and the better the pricing is likely to be.

Below is a summary of the typical elements required for quotation:

Once a provisional quote has been reviewed and accepted, we move to finalise the order. This involves checking key dimensions, confirming any flashing drawings, and verifying quantities to ensure the order is production-ready.

We always send physical metal samples to confirm the finish. Please note that while most samples arrive within a few days, delays may occur. Customers should notify us if samples are not received within one week.

Once the finish is confirmed and all order details are signed off, we issue a proforma invoice. Payment is accepted by bank transfer only.

Upon receipt of payment, your order is entered into the production queue and a provisional dispatch date is issued. This marks the start of the lead time and ensures timely fabrication and delivery.

If you're unsure where to start but have a live project requiring materials soon, it may be worth using our Provisional Schedule service. For £150 + VAT, we compile a detailed item list based on your drawings and project details. This helps establish what you'll need to order and ensures your quote is based on real components, not just m² estimates. If the project proceeds and an order is placed, this fee is fully refunded.

Once your order has been delivered, it's essential to check the goods immediately and report any damage to the driver before they leave. Photo evidence is required to process any damage claims.

If additional materials are needed later—due to under-ordering or site issues—they may be subject to standard lead times. That said, we always do our best to dispatch extras quickly to minimise disruption to your build.

Fortunately, the vast majority of deliveries arrive in perfect condition, thanks to careful packing and a detailed ordering process designed to avoid errors from the start.

We’re always happy to feature completed projects, so if you're proud of the result, feel free to share some photos—we may include them in our example gallery.